One place for every request
Email or phone, every request is logged and has an owner until it is resolved.
Operations & support We look after the systems your business relies on, and help the people using them.
Support, maintenance and technical planning under a service agreement, with processes based on ITIL. We run cloud and on-site environments, set out who is responsible for what, and make room for improvements as well as maintenance.
How we keep day-to-day IT steady
Maintenance on a schedule
Patching, disk space and certificates follow a fixed maintenance plan.
Changes planned in good time
We keep track of capacity, end-of-life dates and dependencies, so upgrades do not come as a surprise.
What we look after
Support for your team
Your people know where to get help, and your service agreement says what is included.
Server operations
Cloud or on-site server environments maintained and monitored, with responsibilities agreed from the start.
Server operations & data centreBackup and recovery
Microsoft 365 backup is part of Workspace. Server backup with Veeam is a service you can choose in Secure, and it always includes an offline copy. We test restores regularly.
Technical planning
Changes and improvements planned ahead, in an order the business can work with.
Common questions
What does the service agreement cover?
Support, maintenance, monitoring and planning for the systems we agree on. Anything outside the agreement is quoted separately before we start.
How do we report an issue?
Email support@storevik.it, or call us Monday to Friday, 08:00–16:00. With on-call in your agreement, you reach us around the clock on the number in the agreement.
See also
Contact
Tell us what takes too much of your attention, and what you would rather be doing with it.